Professional Livery is an accredited business with the Better Business Bureau (BBB) with bbb-logoan A+ rating.  It does not mean that our service is recommended or that we are a preferred vendor. It does, however, mean that we strive to be honest, trustworthy, transparent, responsive, work to safeguard your privacy and apply business ethics in our dealings. Our mantra is “Do the right thing”. If you aren’t happy we aren’t happy.  Don’t you want to deal with a business that adheres to BBB values?

 

From the BBB website:

BBB Accreditation is more than a seal of approval. Companies displaying the BBB seal stand for something much greater; a commitment and devotion to fairness and honesty.

BBB Accreditation Standards:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms

Be Transparent
Openly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written and verbal representations

Be Responsive
Address marketplace disputes quickly, professionally and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed and respect the preferences of customers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity. An accredited business or organization agrees to avoid involvement by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.